HAVE QUESTIONS?
Frequently Asked Questions

Shipping methods, times and costs
We provide free shipping within the UK and worldwide for orders from £50.
All orders are shipped from the UK. Shipping options may vary depending on the delivery address, what time you place your order and item availability.
We try our best to process your order within 01 day (excluding weekends and bank holidays). All orders are sent tracked. The delivery time normally takes from 02-10 days depending on the shipping destination.
Your item will be sent to the address you enter at checkout. We do not take responsibility for any mistakes or typos in the address.
Returns and refunds
If your purchase has not met your expectations, you can make a return and get refunds. For more information, please visit our Refund policy page.
How to wash my silk item?
Hand washing is recommended for all of our silk scarves. Our Premium Silk Satin products are machine washable. We recommend washing inside out on a cold wash or with a maximum temperature of 30 degrees. Be sure to use a PH neutral detergent and keep away from harsh chemicals including bleach. For more tips, check out our Silk Care Guides.
How to fix a snagged thread
Silk clothes are very delicate and can cause various problems if they are not properly maintained. in the case of silk clothes snagging, how to deal with it?
If the silk clothes are only pulled out, but the silk ends are not broken, you can gently flatten and stretch them by hand. Finally, pull the two ends with your hands to flatten them, and restore them to their original position as much as possible.
Any minor jagged edges are found, simply cut them with scissors.
Differences between Silk Habotai, Twill and Satin
Silk Habotai, Twill, and Satin are distinct weaves of silk fabric, each with its own characteristics and qualities.
Silk Habotai:
- Weave: It features a plain weave, resulting in a lightweight and soft fabric with a smooth surface.
- Characteristics: Known for its fluidity and draping quality, silk habotai is often used for scarves, linings, and lightweight garments.
- Texture: Smooth and slightly glossy, with a delicate feel.
- Appearance: Typically has a subtle sheen.
Silk Twill:
- Weave: Twill weave creates a diagonal rib pattern on the fabric's surface, offering durability and texture.
- Characteristics: Silk twill is renowned for its strength and resilience, making it suitable for a variety of applications, including apparel, ties, and upholstery.
- Texture: Has a soft and supple feel with a subtle texture due to the diagonal pattern.
- Appearance: Often has a matte finish but can also have a gentle sheen depending on the silk quality.
Silk Satin:
- Weave: Satin weave produces a smooth and lustrous surface by floating warp yarns across weft yarns, resulting in a glossy front and matte back.
- Characteristics: Silk satin is highly prized for its luxurious appearance and silky feel, making it ideal for evening wear, lingerie, and bedding.
- Texture: Extremely smooth and glossy on the surface, with a soft and silky hand feel.
- Appearance: Exhibits a high sheen, reflecting light brilliantly, and has a luxurious, elegant appearance.
In summary, Silk Habotai is lightweight and smooth, Silk Twill offers durability and texture with a diagonal rib pattern, and Silk Satin is known for its luxurious sheen and smooth surface achieved through a satin weave. Each type of silk fabric has its own unique properties, making them suitable for various applications in fashion, home decor, and more.
What is momme?
Momme is a Japanese form of weight measurement and is used when describing the quality of pure silk.
Momme of 19 or lower is considered lightweight, suitable for items requiring more softness such as scarves, scrunchies, and eye masks.
For pillowcases, 22 momme is highly recommended. A 22 momme pillowcase has 20% more silk per square inch that a 19mm pillowcase does.
I have more questions
If you have any further questions, feedback or comments we would love to hear from you, for all the available methods to get in touch go to our contact page now