Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be unworn, unused, with tags, and in its original packaging.

Return postage

Returns for orders delivered within the United Kingdom are free. Contact us and we will arrange your return at no cost.

For orders delivered to the United States, Germany, France and all other countries, you are responsible for the cost of return postage, using a shipping method of your choice. We do not cover taxes, duties or customs fees on returns.

How to start a return

Email us at info@silkandbears.com and we will help you. We recommend keeping your receipt or proof of purchase.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged or the wrong item, so we can put it right.

Faulty items

If you identify a fault within 30 days, email us and we will arrange a return, exchange or refund, and cover the return postage. Proof of purchase is required.

Exceptions and non-returnable items

For safety reasons we cannot accept returns of used items. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

Once we have received and inspected your return, we will let you know whether your refund is approved. If approved, it will go to your original payment method. Original delivery charges are not refunded unless the item is faulty. Please allow 3 to 10 business days for your bank or card company to process the refund.